Sources of Advice

Citizens Advice Manchester

Adviceline – 03444 111 222

www.citizensadvicemanchester.org.uk

New Information Hub at Manchester Town Hall Customer Service Centre is open Monday to Friday 9.30am to 2pm.

The Information Hub service can:

Make a brief assessment of your enquiry and provide basic information.
Help you to access online advice & information or submit electronic forms
Help you to use the Free Phone service in the Customer Service Centre to call our advice line.

We now deliver assisted digital help at a number of venues across the city. During these sessions we can help you with online advice, help with online services such as Manchester Move or Universal Credit and provide support in accessing our other advice services. These sessions take place

Gorton Library, Tuesdays 10am-1pm
Longsight Library. Tuesdays 10am-1pm and Thursday 10am-1pm.

Benefits

Turn2Us
information on access to welfare benefits, benefit checks and charitable grants
https://www.turn2us.org.uk/
0808 802 2000 (9am-8pm Mondays-Fridays)

Consumer

Citizens Advice Consumer Helpline
– problems with goods and services, also help report a matter to trading Standards
https://www.citizensadvice.org.uk/consumer/
03454 04 05 06
Monday to Friday, 9am to 5pm

Debt

National Debt Line
– debt advice, budgeting, factsheets
https://www.nationaldebtline.org/
0808 808 4000 Monday to Friday 9am to 8pm Saturday 9.30 to 1pm

Employment

ACAS
services for employers and employees to help prevent or resolve workplace problems
http://www.acas.org.uk/
Acas helpline 0300 123 1100 Monday 8am-8pm, Tuesday 8am-6pm, Wednesday to Thursday 8am-8pm and Friday 8am-6pm.

Housing

Shelter
– Housing and Homelessness charity – advice on Private renting, Tenancy deposits, Eviction, Repairs, Housing Benefit, Council housing and Homelessness
http://england.shelter.org.uk/
0808 800 4444 open 365 days of the year from 8am – 8pm on weekdays and 8am – 5pm on weekends.

Immigration

Greater Manchester Immigration Aid Unit
– independent voluntary organisation, advise and represent people in Greater Manchester in immigration, asylum and nationality law matters.
http://gmiau.org/
Tel 0161 740 7722 Mon-Fri 10-4.30

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Manchester City Council

0161 234 5000
http://www.manchester.gov.uk/

Council Tax Payments, supports, discounts

Bins Rubbish, recycling, collections

Work Job, careers and training advice

Libraries Collections, downloads and history

Councillors Burnage Ward

Cllr. Azra Ali

azra.ali@manchester.gov.uk
07852 511 785

Cllr. Carl Austin-Behan

c.austin-behan@manchester.gov.uk
07974 003 396

Cllr. Bev Craig

b.craig@manchester.gov.uk
07825 610 669

Drop in Advice Sessions and Surgeries

Attended by Councillor Ali, Councillor Austin-Behan and Councillor Craig on a rota basis

Every Monday 6.00pm to 7.00pm (Except Bank Holidays and Christmas Week) at Burnage Library, Burnage Lane, MANCHESTER, M19 1EW

Councillors can be contacted by post at:

Members’ Services Office Town Hall MANCHESTER M60 2LA

M.P. Withington

Jeff Smith MP

0161 445 0678. jeff.smith.mp@parliament.uk

Advice Surgeries are held on the fourth Friday of the month at Burnage Library 3.30 – 4.30pm

Community Service Directory

Compiled by WTB Solicitors LLP

http://www.wtbsolicitors.com/wp-content/uploads/2016/03/COMMUNITY-SERVICE-DIRECTORY.pdf?x52761

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